Eligibility for Refund

We offer a refund within a specified period for the following cases:

• Technical Issues: If you encounter significant technical issues or compatibility problems with our software that prevent its proper functioning and our support team is unable to resolve the problem within a 15 (fifteen) calendar time frame.
• Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website, kindly notify us in a 15 (fifteen) calendar days time frame.

Refund Process

To request a refund, please follow these steps:

• Contact our Finance team: Submit a refund request to our finance team, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund at [email protected]
• Evaluation: Our finance team will evaluate your request based on the eligibility criteria
• Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within 30 business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
• Software Deactivation: Upon refund approval, you will be required to uninstall and deactivate the software. Any further use or access to the software may result in legal consequences.
• Via Email or Call: You can send an email to our Finance Team at [email protected] with the required document

Exclusions

The following situations are not eligible for refunds:

• Change of Mind: If you decide that you no longer want to use our software or services but it is functioning as intended and there are no technical issues.
• Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. Please refer to their respective refund policies.

Policy Updates

• This Refund Policy may be updated from time to time without prior notice. The most recent version will be posted on our website, and the changes will become effective upon posting.
• Please note that this policy applies only to purchases made directly from our company. If you acquired our software through a third-party retailer or distributor, please refer to their respective refund and cancellation policies.
• For any questions or concerns regarding this policy, please contact our finance team or Grievance Officer.
• We reserve the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification.

Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:Name: Parijat Kapoor - [email protected] Address: 415-418, 4th Floor, Magnum Tower 1, Golf Course Extension, Gurugram, Haryana, 122011

How to Contact Us

If you have additional questions or concerns about this Policy or want to make any request or suggestions, please contact us at [email protected]